The Airport Lounge, Once a Refuge, Is a Total Zoo

Dustin Scott didn’t mind a six-hour layover in Atlanta’s Hartsfield-Jackson airport. The 30-year-old was looking forward to using an airport lounge, courtesy of his Sapphire Reserve credit card.

What he envisioned: a quiet space where he could relax and eat free before boarding his flight to Ukraine. What he found: A packed room with no available seats. A buffet with barely any food left. Toilet paper on the bathroom floor.

“You…

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